Taking an inclusive approach to health navigation

Culturally sensitive health navigation

All of us experience the healthcare system differently based on our backgrounds, beliefs, and values. That's why our healthcare journeys look different. When we do the analysis, we often find that for the same conditions, different member cohorts use different sites and intensity of care. That's why health navigation needs to evolve from a one-size-fits-all…

Omnichannel patient experience across the care continuum

When CMS reported about the massive explosion in Telehealth utilization, one thing was clear. Healthcare consumers are making their voices heard. They want to access care on their terms, digital or in-person. At the clinic or at home. During the early months of the pandemic, it was all digital, and now two years later about…

It’s go time for digital patient navigation

The COVID-19 pandemic has resulted in massive financial losses for hospitals and health systems. According to a new report from the American Hospital Association (AHA), more than a third of hospitals are operating on negative margins. With rising inflation, the labor and supply costs have skyrocketed and demand for healthcare services is facing a decline in the…