Health navigation is about solving problems

Health care navigation is about solving problems

Navigating healthcare and health coverage is very complex for people. When we are not well, and seeking care, we are typically lost in our fragmented system. There is no playbook for people about how to navigate care and coverage. Even the most informed people struggle to make sense of it when they are healthy. Imagine…

Integrating digital point solutions to deliver a personalized experience

Integrating digital health point solutions to deliver a personalized care experience 

It was once a good idea - to find a point solution for a specific service offered by a new, innovative company to fill a gap in your benefits package. It has now become a huge challenge. With thousands of point solutions in many overlapping categories, it has become a huge challenge to find the…

Taking an inclusive approach to health navigation

Culturally sensitive health navigation

All of us experience the healthcare system differently based on our backgrounds, beliefs, and values. That's why our healthcare journeys look different. When we do the analysis, we often find that for the same conditions, different member cohorts use different sites and intensity of care. That's why health navigation needs to evolve from a one-size-fits-all…