Health navigation is about solving problems

Health care navigation is about solving problems

Navigating healthcare and health coverage is very complex for people. When we are not well, and seeking care, we are typically lost in our fragmented system. There is no playbook for people about how to navigate care and coverage. Even the most informed people struggle to make sense of it when they are healthy. Imagine…

How to maximize the impact of supplemental benefits

How to maximize the impact of Medicare advantage (MA) supplemental benefits

In the last couple of years, CMS and congress have granted Medicare Advantage (MA) plans additional flexibility to address enrollees’ unmet needs. Plans can now target specific medical and non-medical benefits to beneficiaries with chronic conditions and unmet needs. These 'supplemental benefits' include services like enhanced dental and vision services, hearing, OTC medications and supplies,…

Integrating health and social services for enhanced care management

Integrating health and social services for enhanced care management

To effectively manage patients with complex conditions, thoughtful integration of physical, and mental health services with social care is critical. Social determinants of health such as housing, transportation, and food insecurity are directly correlated to health outcomes. However, social services have been operating in a silo and disconnected from the broader health system. These navigation…