Whole-person care management takes into account each member’s physical, mental, and social needs in order to achieve optimal health outcomes. This requires a team approach, where all stakeholders work together to achieve the common goal of improving the member’s health and well-being. Communication, coordination, and collaboration (3Cs) are three critical components of whole-person care management, as they help ensure that members receive comprehensive and integrated care that addresses all of their needs.


Communication enables the exchange of information and ideas between healthcare & community providers, care teams, members, and their families.

  1. Comprehensive Care: By sharing information about a patient’s medical history, unmet needs, and treatment plans, care teams, and providers can work together to provide comprehensive and effective care.
  2. Improving Patient Activation: Effective communication between providers and patients can help ensure that patients receive the care they need and understand how to manage their health. When patients are well-informed and involved in their care, they are more likely to comply with treatment plans and achieve better health outcomes.
  3. Reducing Medical Errors: Communication is essential for reducing medical errors, such as incorrect diagnoses or misunderstandings about treatment plans. By openly and clearly communicating with patients, healthcare, and social support providers, care managers can help ensure that everyone is on the same page and that the right decisions are made for the patient’s health.
  4. Enhancing Patient Satisfaction: Good communication can also improve patient satisfaction by making patients feel heard and valued. When patients feel that their providers are listening to their concerns and are willing to work with them to achieve their health goals, they are more likely to feel satisfied with their care.


Effective coordination helps ensure that patients receive the right care, at the right time, and in the right place.

  1. Reducing Duplication of Services: Coordination can help reduce the duplication of services and tests, saving time and resources, and minimizing the risk of harm to patients.
  2. Promoting Patient Safety: Coordination can help promote patient safety by reducing delays in care, avoiding unnecessary procedures, and minimizing the risk of harm.
  3. Improving Patient Satisfaction: Coordination can also improve patient satisfaction by making it easier for patients to navigate our complex healthcare system.


Collaboration involves working together to achieve a common goal. Effective interdisciplinary collaboration can help ensure that patients receive the best possible care and achieve optimal health outcomes.

  1. Improving Care Quality: Collaboration can help improve the quality of care by pooling resources and expertise to address complex medical issues. By working together, healthcare and social support providers can provide patients with more holistic whole-person care, tailored to their needs.
  2. Enhancing Patient Outcomes: Effective collaboration can help improve patient outcomes by ensuring that patients receive the right care, at the right time, and in the right place. Collaboration can help avoid miscommunications between providers and minimize the risk of adverse events.
  3. Encouraging Patient Involvement: Collaboration can also encourage patients to take an active role in their care by involving them in decision-making and helping them understand their health and treatment options. When patients feel that their healthcare providers are working together with them, they are more likely to feel empowered and involved in their care.

Sprite’s whole-person care management enables healthcare organizations to integrate physical, behavioral, and social care around the specific needs of each member. Our cloud-based, data-driven platform is highly configurable and can integrate with existing systems and workflows. Connect with us to learn how our end-to-end unified solution can help you achieve better and more equitable outcomes for your members.